Refund Policy
Last updated: August 2026
We want Loravi to genuinely help your agency. If it doesn't, you can get your money back.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to both monthly and yearly plans.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or invoice, or email us at support@loravi.net and we will help you.
Cancellations
You can cancel your subscription at any time from the Billing page in your account. You keep access until the end of the period you already paid for, and you will not be charged again.
Renewals
If a renewal charge was unexpected, contact us within 30 days of the charge and we will look at it with you. Paddle handles the actual refund.
Processing time
Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it can take up to 10 business days to appear.
Questions? Email support@loravi.net.