Terms & Conditions

1. Who you are contracting with

Loravi is operated by Loravi (sole proprietorship in formation). You can reach us at support@loravi.net. If you use Loravi on behalf of a company, you confirm you are authorised to bind that company. If you use it as an individual, you confirm you are of legal age.

2. The service

Loravi provides lead management, AI-assisted social media content creation, scheduling, analytics, lead capture forms and team workspaces. Features available to you depend on your selected plan.

3. Your account

• Keep your login credentials confidential; you are responsible for activity under your account.
• Provide accurate information and keep it up to date.
• You are responsible for the data you and your team members add to your workspaces.

4. Acceptable use

You must not misuse Loravi. In particular, you must not:

• use the service unlawfully, or for fraud, spam or unsolicited bulk messaging;
• infringe intellectual property, privacy or publicity rights of others;
• upload malware, probe or interfere with our security, or scrape the service;
• reverse engineer the service, resell or redistribute it, or circumvent technical limits.

5. AI features

• You are responsible for your prompts, the content you input, and how you use generated outputs — including verifying accuracy before publishing.
• You must have the rights to any material you input, and you must not generate illegal content, deepfakes, hate speech, malware, or attempt to jailbreak the models.
• Outputs may be inaccurate or incomplete. They are not professional, legal, financial or medical advice and should not be relied on in regulated contexts without human review.
• We may filter, refuse, remove or restrict content and outputs, and may suspend accounts for repeated violations. Rights holders can report infringing content to support@loravi.net; repeat infringers lose access.

6. Your content

You keep ownership of the leads, text, images and other content you add or generate. You grant us a limited licence to host and process that content solely to provide the service to you.

7. Intellectual property

We retain all rights in Loravi, including its software, design, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service within your plan.

8. Payment, billing and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Subscriptions renew automatically for the selected period until cancelled. Upgrades take effect immediately and are pro-rated; downgrades take effect at the start of your next billing period.

9. Service levels

We work hard to keep Loravi available, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

10. Suspension and termination

We may suspend or terminate access in case of material breach, non-payment, security or fraud risk, or repeated policy violations. On termination you can export your data for 30 days, after which it may be deleted.

11. Liability

Our aggregate liability is limited to the fees you paid in the 12 months before the claim. We exclude liability for indirect or consequential damages, including loss of profits, data or goodwill. Nothing excludes liability for fraud, death or personal injury where the law does not allow it.

12. Indemnity

You indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

13. General

You may not assign these terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of the Netherlands, and disputes will be heard by the competent Dutch courts.

14. Changes

We may update these terms. Material changes will be announced by email or in the app before they take effect.